Versand

Shipping Policy

FREE SHIPPING

We are glad to bring our customers great value and service. That's why we provide free shipping on eligible orders.

Avenzly is a brand and online store operated by RISIMOCO LLC, the legal entity responsible for the sale and fulfillment of orders placed through the Services. Avenzly uses Shopify as its e-commerce platform to process and manage orders.

Depending on the product, destination, availability, and fulfillment location, orders may be shipped from warehouses located in Asia or the United States using available shipping carriers, including USPS, ePacket, EMS, or other carriers selected for the order.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services to customers in more than 200 countries and territories. However, there are some locations to which we may be unable to ship.

If we are unable to ship an order to your destination, we will contact you using the contact information provided with your order.

LOST OR MISSING PACKAGES

RISIMOCO LLC / Avenzly is not responsible for packages that are lost, returned, or delivered incorrectly as a result of an incorrect or incomplete shipping address provided by the customer during checkout.

Please make sure that your billing and shipping address is correct and complete before submitting your order.

If an error was made by us in processing or addressing your order, we will take responsibility for the original order and work with you to resolve the issue at no additional charge, where applicable.

If tracking information confirms that a package was delivered to the address provided at checkout, we may not be responsible for loss or theft occurring after delivery.

CUSTOMS, DUTIES AND IMPORT FEES

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

RISIMOCO LLC / Avenzly is not responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country's authorities after the order has shipped.

By purchasing our products, you acknowledge that your order may be shipped in one or more packages and that additional customs or import charges may apply depending on your destination and local regulations.

SHIPPING TIME

Shipping times vary depending on your location, shipping method, carrier, product availability, and other factors.

Our current estimated shipping times are:

Destination	Estimated Shipping Time
United States	8–25 business days
Canada, Europe	8–25 business days
Australia, New Zealand	8–25 business days
Central & South America	10–30 business days
Asia (except Hong Kong & Vietnam)	15–35 business days
Africa	15–35 business days

Maximum estimated delivery time: 50 business days.

These estimates do not include our 2–5 business day processing time.

Shipping times may be extended by customs clearance, carrier delays, weather conditions, holidays, or other circumstances outside our reasonable control.

India: Shipping may take approximately 30–60 days due to restrictions and limited carrier options.

ePacket: If an order must be shipped via ePacket due to limited carrier options, estimated delivery may take approximately 20–50 days.

Liquid and electronic products: Certain liquid and electronic products may require an additional 5–10 business days for processing or transportation.

All shipping estimates are estimates only and are not guaranteed delivery dates.

TRACKING INFORMATION

You will normally receive an email containing tracking information once your order has been shipped.

Depending on the shipping method and destination, tracking information may be limited or may not be available for certain free-shipping methods.

OUR TRACKING SAYS "NO INFORMATION AVAILABLE AT THE MOMENT"

For some shipping carriers, it may take 2–5 business days after shipment for tracking information to appear or update in the carrier's system.

If your order was shipped more than 5 business days ago and there is still no tracking information available, please contact us at contact@avenzly.com so that we can investigate the shipment.